Our Senior Management Team.
CEO and Operations
Andy Coates has been in the Enforcement and Investigation business since 1988. He has worked as a bailiff and an investigator and also as a manager and director. He has considerable experience of enforcement and investigation work.
Andy passed the examination of The Enforcement Services Association (ESA) and the entrance examination of The Association of British investigators (ABI). He has the mix of both operational and managerial experience and skills.
In his career his managerial positions have included the Enforcement Director at JBW Group, a Director of the Association of British Investigators, CEO at National Enforcement Services, Enforcement Manager at Drakes Group (now Marston Group), and Operations Director at DAC Bailiffs (now part of Philips Collections).
Andy’s Bailiff experience includes every debt type from Commercial Rent and Arrest to High Court Writs.
He is a co-founder of the Association of Professional Process Servers (APPS).
Andy is a former council member of the Civil Enforcement Association (CIVEA), and a former Governing Council member of the Association of British Investigators (ABI).
Karl Smith has over 20 years of experience in the Enforcement industry in the private sector and the local authority sector.
Karl gained an in depth knowledge of enforcement practices when working in the local authority sector, and gained board level experience within the private sector developing and implementing enforcement departments collecting all types of debt.
In his varied career his previous positions include Bailiff Manager, General Manager, Commercial Director, and CEO. He is currently a consultant to the enforcement industry.
Karl is a Member of the Institute of Directors, and a former member of the Executive Committee of the Civil Enforcement Association (CIVEA).
His wide experience was put to good use when he served on a committee working in conjunction with the Ministry of Justice developing standards for enforcement officers, and as a member of the expert working group developing the National Occupational Standards for Enforcement Officers.
Finance and Administration
Sue Coates has worked in the Enforcement Industry since 2003 specialising in back office administration and financial management.
She started her enforcement career at DAC Bailiffs, and then worked for the Drakes Group. She has held the position of finance director at National Enforcement, and Enforcement Manager at JBW Group.
At Quality Bailiffs Sue manages the company finances, and oversees the administration and quality control of all cases.