Management Team

Our Senior Management Team

Andy Coates

Andy Coates

CEO and Operations

Andy Coates has been in the Enforcement and Investigation business since 1988. He has worked as a bailiff and an investigator and also as a manager and director. He has considerable experience of enforcement and investigation work.

Andy passed the examination of The Enforcement Services Association (ESA) and the entrance examination of The Association of British investigators (ABI). He has the mix of both operational and managerial experience and skills.

In his career his managerial positions have included the Enforcement Director at JBW Group, a Director of the Association of British Investigators, CEO at National Enforcement Services, Enforcement Manager at Drakes Group (now Marston Group), and Operations Director at DAC Bailiffs (now part of Philips Collections).

Andy’s Bailiff experience includes every debt type from Commercial Rent and Arrest to High Court Writs.

He was one of the founders of the Certificated Enforcement Agents Association (CEAA), and was voted in as President in 2017 after being the Vice President since its formation.

Andy is a former council member of the Civil Enforcement Association (CIVEA), and a former Governing Council member of the Association of British Investigators (ABI).

James King

James King

Commercial Director

James King has worked in the enforcement industry for over 10 years, working for some of the largest enforcement companies in the country.

James has managed a large team of bailiff in the South of England over the past 5 years, and has considerable industry experience.

He has both a level 2 and level 3 in Taking Control of Goods, and is a student member of the High Court Officers Association.

James joined Quality bailiffs in 2013 as the Southern Area Bailiff Manager, and joined the board in June 2018 as commercial director dealing with the southern operations and business development.

James is the southern area Vice chairman of the Certificated Enforcement Agents Association (CEAA) and an active networker.

Karl Smith

Karl Smith

Business Development

Karl Smith has over 20 years of experience in the Enforcement industry in the private sector and the local authority sector.

Karl gained an in depth knowledge of enforcement practices when working in the local authority sector, and gained board level experience within the private sector developing and implementing enforcement departments collecting all types of debt.

In his varied career his previous positions include Bailiff Manager, General Manager, Commercial Director, and CEO. He is currently a consultant to the enforcement industry.

Karl is a Member of the Institute of Directors, and a former member of the Executive Committee of the Civil Enforcement Association (CIVEA).

His wide experience was put to good use when he served on a committee working in conjunction with the Ministry of Justice developing standards for enforcement officers, and as a member of the expert working group developing the National Occupational Standards for Enforcement Officers.

Sue Coates

Sue Coates

Finance and Administration

Sue Coates has worked in the Enforcement Industry since 2003 specialising in back office administration and financial management.

She started her enforcement career at DAC Bailiffs, and then worked for the Drakes Group. She has held the position of finance director at National Enforcement, and Enforcement Manager at JBW Group.

At Quality Bailiffs Sue manages the company finances, and oversees the administration and quality control of all cases.